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Policies

Office Hours and Visits

To schedule an appointment at any of our clinics, please call the appropriate office during the hours listed below, or you may use our online appointment request form.

When scheduling your appointment, please advise our staff on the extent of your needs so that we may schedule the appropriate amount of time. If your problem is urgent we will make every effort to accommodate you as quickly as possible.

Occasionally emergencies develop resulting in changes to our schedule. If your physician's schedule is affected, you will be given the option of rescheduling or seeing one of our other physicians. In order for us to make a complete assessment of your medical problem, please provide us with an accurate list of all medications (prescription and non-prescription), x-rays and diagnostic test results.

Telephone Calls

Except in emergencies, our doctors do not accept calls while they are seeing patients. Our staff is experienced and able to answer most questions or they will relay your message to your doctor. When necessary, they will obtain appropriate answers from your doctor immediately or give you an approximate time to expect a return call.

If you need to reach us in an emergency after office hours, call the office phone number. Our answering service will locate the physician on-call.

Prescription Refills

Prescriptions cannot be refilled after normal working hours or on weekends. You should keep close track of your medications and allow at least three business days for refills to be processed. Please have your pharmacy fax us the refill request.

Payment Policy & Insurance

Payment is requested at the time services are rendered. For your convenience we accept MasterCard, Visa, Diners Club, American Express, ATM cards, personal checks, money orders or cash.

We participate in a variety of HMO and PPO insurance plans. In accordance with the terms of your HMO/PPO plan, the patient co-payment is due at each visit.

As a courtesy, we will bill your insurance at no charge. In order to provide this service, we must have all of your current insurance information. It is important to note that ultimately you are responsible for your account.

Our Billing Department will be happy to assist you with any matter related to your account. The business hours for the Billing Department are Monday through Friday 9:00 AM to 5:00 PM. Their phone number is (510) 608-3200.

Financial Policies

Financial Policies - Spanish (Poliza Financial - Espanol)

Privacy Policy

This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.

We are required by law to provide you with this notice that explains our privacy practices with regard to your medical information and how we may use and disclose your protected health information for treatment, payment, and for health care operations, as well as for other purposes that are permitted or required by law. You have certain rights regarding the privacy of your protected health information and we also describe them in this notice.

Read our complete Privacy Policy.

 

Patient Rights and Responsibilities

Washington Township Medical Foundation (WTMF) believes that patient-centered, physician-directed care that is organized to meet the needs of individual patients is the keystone to quality of care and patient satisfaction. WTMF recognizes the rights and responsibilities of patients.

Read our complete Patient Rights & Responsibilities Policy.